Privacy Policy

1. Overview

MovXGo ("we", "our", "us") operates the MovXGo mobile application and website (MovXGo.com) – a modern logistics platform connecting businesses with trucks, enabling real‑time tracking, secure payments, fleet management, and logistics automation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using MovXGo, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our platform.

2. Information We Collect

a. Information you provide to us

• Account Information: Name, email address, phone number, business name, GST/VAT number (if applicable), billing address.
• Shipment Details: Pickup and delivery addresses, type of goods, weight, dimensions, special handling instructions.
• Payment Information: Credit/debit card details, UPI IDs, bank account info – processed via PCI-DSS compliant partners; we do not store full credentials.
• Communications: Messages, call logs or chat transcripts between you, drivers, and our support team.

b. Information collected automatically

• Real‑time Location Data: GPS coordinates (with your permission) to show driver locations, track shipments and optimize routes. Background location may be collected for active trips to provide continuous tracking.
• Device Information: IP address, device type, OS, unique device identifiers, mobile network data.
• Usage Data: Booking history, search queries, feature interactions, session duration.
• Cookies & Similar Tech: Used on our website to remember preferences and analyze traffic.

c. Information from third parties

• Driver Verification Data: Background check status from trusted agencies (no raw documents stored by us).
• Payment Status: Transaction confirmations from payment gateways.

3. How We Use Your Information

We use your information to:

• Provide logistics services: Match you with trucks, calculate ETAs, process bookings, generate invoices.
• Real‑time tracking: Display live shipment location on map and send push notifications.
• Process payments securely: Handle bookings, refunds, and prevent fraud.
• Verify drivers: Ensure background‑verified drivers are assigned.
• Improve our platform: Analyze usage, fix bugs, optimize routes.
• Communicate with you: Send booking confirmations, delivery alerts, invoices, support messages.
• Legal compliance: Detect fraud and comply with transportation & data protection laws.

4. Sharing Your Information

We do not sell your personal data. Information is shared only as necessary:

5. Data Retention

• Active accounts: Data retained as long as your account is active or as needed to provide services.
• Inactive accounts: After account deletion, personal data is deleted or anonymized within 90 days, except where legal retention applies (e.g., tax records up to 7 years, transaction logs 3 years).
• Location data: Real‑time location retained for 30 days after trip completion; thereafter anonymized.

6. Your Rights and Choices

Depending on your jurisdiction (GDPR, CCPA, DPDP Act, etc.), you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Delete your account and associated data.
• Object to certain uses (e.g., direct marketing).
• Download a copy of your data (portability).
• Withdraw consent for location collection (may limit real‑time tracking).

To exercise your rights, contact us at info@MovXGo.com with subject "Privacy Request". We respond within 7 business days.

7. Security Measures

We implement industry‑standard protections:

• End‑to‑end encryption for all payment data.
• TLS 1.3 for data in transit.
• AES‑256 for sensitive data at rest.
• Strict access controls – only authorised personnel can view location or shipment data.
• Regular security audits & penetration testing.

No system is 100% secure. If you suspect a breach, please contact us immediately at info@MovXGo.com.

8. Children's Privacy

MovXGo is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us at info@MovXGo.com so we can delete it.

9. International Data Transfers

If you use MovXGo from outside your home country, your information may be transferred to countries where our servers or service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

10. Changes to This Privacy Policy

We may update this policy occasionally. For material changes, we will notify you via:

• In‑app popup notification,
• Email to your registered address,
• Notice on our website.

Continued use after changes means acceptance of the revised policy.

11. Contact Us

For privacy concerns, data requests, complaints or inquiries:

Response time: within 1 business days.